The Client Service Specialist enthusiastically engages with our clients on a daily basis, eagerly solves tough problems and juggles multiple client accounts with ease. You listen intently to our clients’ needs, use your marketing savvy to develop smart solutions and celebrate like the best of ‘em when a job’s well done. Our ideal candidate will champion our clients’ business goals to help them achieve desired results and you’ll make them look like super heroes. You’ll work closely with our Client Service Directors and round out our pod of other like-minded folks focusing on the life-blood of our business, the client.
Here’s a snapshot (but not all) of your responsibilities:
Of course you know that you’ll be taking care of our clients, but here’s some insight into how we do it here at TrendyMinds:
Personable. We get personal and we expect you to also. It’s important that you care about our clients on a personal level. You’ll know what kind of dog they have, their kids’ names and what they’re doing on summer vacation. You love knowing what’s important to them and what makes them tick.
Marketing whiz. We’re counting on you to know what’s happening in the world and how it connects with our marketing world. You’ll be up to speed, and probably ahead of most, on the latest trends, products and techniques to help our clients solve their toughest marketing challenges.
Responsive. Be over-responsive. You won’t let any email or phone call go unanswered.
Communicator, communicator, communicator. We’re in the business of communicating so we want you to thrive on interacting with our clients in person, over the phone (yep, we still use those—a lot), via email, text and/or Slack. You’ll know how your clients prefer to communicate and you’ll maximize it.
Calm in the chaos. Just when it appears that the wall might cave in, you know how to brace for it, regroup and push it back up. Marketing moves fast—really fast. But you calmly, smartly walk alongside it.
Keeping it together. You’ve just got to be organized. You’ll juggle multiple client accounts in different industries, various projects across our service lines and many client contacts. The only way you can keep it all straight is to keep yourself straight. Don’t worry, we provide you with really great tools, equipment and resources to help you do it.
Team player. You know how to work with other team members and partner agencies, and they love you—or at least like you.
Self-driver. You know how to manage your schedule to hit near- and long-term deadlines.
Here’s what you’ll need:
A proven work history with at least 2 years in a marketing-related position
Bachelor's degree in communications, marketing, public relations or something similar
Passion for building client relationships
Excellent communication abilities, including oral, written, listening and presentation skills
Experience with marketing tactics and tools for our service lines including advertising and PR, digital marketing, video and animation and web design and development
If this all sounds right to you, please apply below. A phone call will not increase (and may decrease) your chances, so give us some time to look over your materials. If we think you might be a good fit, we’ll reach out to you.